martes, 18 de diciembre de 2012

Los supermercados redondean sus precios

Las empresas aplican los acuerdos a los que arribaron con el Gobierno la pasada semana.

Los supermercados que funcionan en la ciudad de La Paz empezaron a aplicar los acuerdos a los que arribaron con el Gobierno la pasada semana, como el redondeo de los precios y la instalación de puntos de reclamo para sus clientes.
En los supermercados Fidalga, por ejemplo, los precios de los productos que ofertan se exponen sin céntimos y en el Hipermaxi informaron que este proceso será paulatino durante los próximos tres meses.
UN ACUERDO EN DEFENSA DEL CONSUMIDOR. El vicepresidente Álvaro García Linera se encargó de lanzar el pasado viernes la campaña por los derechos de los consumidores de supermercados, que, entre otras cosas, apunta a garantizar el suministro de alimentos y productos en general en condiciones de inocuidad, calidad y cantidad.
Se trata de un acuerdo, más que la emisión de alguna norma, que empezó a ser aplicado ayer. El gerente regional de los supermercados Fidalga, Óscar Aruquipa, informó que el redondeo de precios se aplica desde el sábado en las tres sucursales que tienen en La Paz y a partir de hoy se lo hará en los ocho que tienen a escala nacional. Dijo, además, que se contrató nuevo personal para que se encargue de atender los reclamos de los consumidores, de tal forma que sus clientes se sientan satisfechos cuando sus observaciones sean recogidas.
La persona que tiene algún reclamo puede ser atendida previo llenado de tres formularios: una copia se queda con el cliente, otra con la empresa y la tercera se va al Viceministerio de Defensa del Consumidor.
El gerente regional de supermercados Hipermaxi, Diego Guzmán de Rojas, informó que el redondeo de los precios será paulatino y apuntará a beneficiar a los consumidores en los próximos tres meses en las 12 sucursales que tienen en el territorio nacional.
La viceministra de Defensa de los Derechos del Consumidor, Sonia Brito, señaló que, además, los cajeros de los supermercados exigirán el número de la cédula de identidad de los clientes y realizarán un seguimiento de los reclamos. El acuerdo prohíbe también la publicidad

23.000 productos que venden los supermercados Hipermaxi tendrán precios redondeados a favor del consumidor.

Los supermercados deben destacar la producción nacional y también tienen que reemplazar progresivamente el uso de las bolsas de plástico para la entrega de sus productos.

"Como cualquier servicio: el telefónico, transporte, agua y luz, también el de los supermercados es una relación entre ofertantes y trabajadores de la empresa y usuarios que requiere ser siempre reglamentada”.


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